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The discharge connector overheated and melted onto the battery port. The most common causes are exceeding the weight capacity, riding for extended periods without resting the battery, or both. For anyone riding longer distances, we recommend using two batteries and swapping every 30 minutes to prevent either one from building up that kind of sustained heat. Whether you need one part or both depends on the damage. If the port inside the battery is still intact, you only need the external connector. If the port itself deformed, you need to replace both. The external connector is the Motorcycle Lithium Battery Connector Charger Socket for Super Soco TC/TS/TSx/Cu, available on AliExpress https://www.aliexpress.us/item/3256805970697305.html?srcSns=com.google.android.apps.messaging&spreadType=socialShare&bizType=ProductDetail&social_params=21627940020&aff_fcid=0f977a130158498e946f0d1039141d70-1727827355685-06734-_mO8e0QM&tt=MG&aff_fsk=_mO8e0QM&aff_platform=default&sk=_mO8e0QM&aff_trace_key=0f977a130158498e946f0d1039141d70-1727827355685-06734-_mO8e0QM&shareId=21627940020&businessType=ProductDetail&platform=AE&terminal_id=74c19f76476f45dbac907c53d9223eef&afSmartRedirect=y&gatewayAdapt=glo2usa. Select the correct line type (circular or square) for your specific model. The female battery-side port is the Lithium Ion Battery Plug (Female-Round Pin) on Amazon, ASIN B0DWQLPX32, compatible with Elyx, Smart, Dazz, Zebra, and similar e-moped batteries. https://www.amazon.com/dp/B0DWQLPX32 We no longer do repairs, but both parts are DIY-replaceable if you are comfortable with basic electrical work. Confirm your pin configuration matches the product photos before ordering. If you end up needing a new battery you can get one here: https://www.ebay.com/itm/256973703648