Tone Generator kit, Wire Tracer Circuit Tester, 200EP High Accuracy Wire Tester Kit, Wires Tone Tracer, Multi-Tone Cable Test Kits with Inductive Amplifier for Network Cables Collation

It’s not going to ‘lose’ your connection if you unplug it. That’s there because a lot of non-tech savvy people will unplug it as they don’t know what it’s for, and then call because their internet doesn’t work. Same thing for power outages. The coax line has to be active in the cabinet. They often disconnect those to prevent packet loss (read: internet issues). If the coax lines aren’t active and labeled, use this to search for it: https://www.amazon.com/Generator-Multi-Tone-Inductive-Amplifier-Collation/dp/B09PMDVB6Y

You need to figure out wich wire is wich Grab yourself a tone and probe kit Plug the box into the jack and tap the wand to the wires in the pannel whatever wire beeps louder will be the correct wire Once you find the correct wire I would start checking what wireing scheme both ends got terminated in