Tie Dye Heating Pad for Back Pain and Cramps Relief, Hot Heated Pad with 3 Heat Settings, 2 -Hour Auto Off and Machine Washable -12 x 24 inch, MC-1

Ughhh I hate this for you! This sadly seems to be a pattern going back to at least 2025 (based on reviews I found before posting). I'm so sorry you're dealing with this on top of everything you're already managing. I'd recommend emailing Kate directly at Kate@rebrelief.com since their phone and contact form are both down. I was able to get her to cancel my order, just waiting back to hear when I should be getting a refund. 🙄 I did end up buying a new heating pad from amazon, I really like it and it is machine washable (plus it's cute lol!) Only downside is that it only had a 2 hour time out, but other than that I love it so far! https://www.amazon.com/dp/B08NK1TGCJ?ref=ppx_yo2ov_dt_b_fed_asin_title